The Chef and I had to be in Chicago earlier this month because he was participating in the Chipotle Cultivate Fest. It was the weekend following our anniversary so we planned to spend the weekend holed up in a hotel in between chef duties.
I reserved a room at The Public Hotel because the Chef had stayed there during another trip and loved that they lent out bikes to their guests. I booked a loft room and we were on our way!
When we arrived I noticed how clean and pretty it was.
Very boutiquey, very hipster.
We checked in and were given keys to our room. The bellhop accompanied us and when we got the room I found myself a bit surprised. I reserved a loft room which was described on their website as:
including a King sized bed and living room area with pull out sofa. Classic city views with large work area, custom lighting, mix of custom and iconic pieces of furniture, comfortable slip-covered sofa and chairs, down comforters and pillows, imported 300 thread count Frette linens. Bathrooms with bathtubs, custom corian sinks and marble mosaic floors. Flat-screen 55” LCD high definition TVs with full cable access, complimentary WiFi, customized minibar, ipod docking stations, and safe
That night the Chef and I headed to Blackbird to meet the other chefs participating in the event for dinner. We decided to ride the bikes that the hotel provided to the restaurant. About halfway their the Chef's tire popped. We called the hotel explained the situation and expected them to offer to bring us another. Instead the manager told us to walk them back. Seeing as how we were soon to be late to dinner and almost to the restaurant the Chef expressed disappointment at the manager. After a 10 minute conversation/argument the manager agreed to have a bellhop walk us a new bike. We were shocked that a luxury hotel could have not a care less for their guests. We were super bummed about our bad hotel pick for our anniversary weekend.
After the room bumble and the bike drama I would never ever go back to The Public Hotel. The manager sent us a bottle of champagne to make up for her lack of caring and poor response but it wasn't enough. The fact that the hotel was willing to let a guest be stranded in the middle of a city just floors me.
While The Public Hotel is beautiful the lack of customer care for such an expensive hotel is astounding. Think twice before booking...